Troubleshooting

Common printer faults, what causes them, and the documented fix.

• Printer Shows as Offline but Is Switched On

  Why a working printer reports as offline on a computer, and the checks that resolve it in order of likelihood.

  Updated 2026-07-30
• Clearing a Paper Jam Without Damaging the Printer

  How to clear a jam safely, why paper tears in the wrong direction, and what causes repeat jams.

  Updated 2026-07-30
• Faded, Streaky or Banded Prints

  What horizontal banding, vertical streaks and overall fading each indicate, and how to work through them.

  Updated 2026-07-30
• Printer Driver Will Not Install or Keeps Failing

  Why driver installs fail after an operating system update, and how to clear a broken install cleanly.

  Updated 2026-07-30